How Can We Help You?
Browse frequently asked questions or contact us directly.
Frequently Asked Questions
What are in-game diamonds used for?
Diamonds are used to activate power-ups (Get Hint, Swap Tile, 2x Score, Bonus Tile, Pick Letter, Extra Time) and to purchase exclusive cosmetics from the shop. You can also earn free diamonds by completing daily quests, leveling up, or maintaining your streak.
How do I transfer my account to my new device?
If your email address is linked to your account, simply log in with your email on your new device. All your statistics, coins, diamonds, and cosmetics are safely stored on the server.
Why is a word not accepted?
Our word dictionary is based on official language databases. Occasionally, some new or very specific words may not be included yet. You can report missing words from the "Feedback" menu in the game settings.
How many players can join a room?
In multiplayer room mode, you can play together with your friends — up to 4 players on a single board at the same time.
Contact Information
Bug Report
For app crashes or bugs, using the Settings > Feedback menu in the game will speed up the process.